Shipping & Packaging

Wahatoya Yak is committed to delivering the highest quality products and an exceptional experience to your doorstep. If you are not completely satisfied with your order, please reach out to Customer Support and we will take care of you.

We are incredibly proud of the care and dedication that we have for our yak. Wahatoya Yak is committed to being stewards of the land and producing the highest quality yak in the world. You are in for a treat from the mountains of Colorado! Please don’t hesitate to reach out to our team for support.

Wahatoya Yak offers the following UPS shipping options:

• Standard Shipping (1 to 3 Day Ground)
• Express Shipping (2-Day Air)
• Overnight Shipping (1-Day Air)

General Shipping Info – Wahatoya Yak ships to all 50 states. Hawaii and Alaska require Express Shipping (2-Day Air). Unfortunately, at this time, we cannot ship outside of the United States. We do not ship to some areas in Alaska due to dry ice restrictions. Contact support to find out if we ship to your zip code.

Order Early – Ordering for a special occasion? We recommend selecting a delivery date AT LEAST 1 week in advance to allow for any delays and to let your product thaw safely.

Many of our larger cuts (tri-tip steak, briskets, etc.) can take 3 to 4 days to completely thaw. Please plan accordingly and schedule shipments with enough time to safely thaw in the refrigerator.

Ship Days – We ship Monday through Friday for Tuesday through Saturday delivery.

Tracking Number – You will receive a UPS tracking number the evening your order ships or the following morning as soon as your order is inducted into the UPS system.

Addresses – A street address is required. We cannot ship to P.O. boxes or lockers.

Please double-check addresses. Wahatoya Yak is not responsible for incorrect or incomplete shipping addresses.

We recommend sending your order to a residential address. Commercial addresses could have delays in delivery with no weekend deliveries.

If you live in a gated community, please provide your gate code on the address line provided to ensure an on-time delivery.

Weather Delays – Inclement weather and other unforeseen circumstances may delay your shipment. We are not responsible for shipment delays caused by adverse or unpredictable weather conditions, but we do guarantee the condition of your order upon arrival.

Defrosting Wahatoya Yak Products

All Wahatoya Yak products are frozen quickly at their peak freshness to ensure you get the best quality. Since we do ship frozen, order early and select a delivery date at least a week before your special meal, to give you plenty of time to prepare!

TIP – give yourself more thaw time than you expect. All products have a shelf life of 2 weeks in the refrigerator if kept in the original cryovac seal.

Directions: Place your packaged steak or roast on a plate and place in the refrigerator to slowly thaw. You will need at least 6 hours per pound of thaw time. Please note that thawing can take longer depending on the thickness of your cut. The reason for placing it on a plate is to prevent any potential juices from leaking out onto your refrigerator shelf. The seals should be intact, but if minimal leaking does occur, there is no harm to the quality or safety.

Product Longevity

Your order is packed with the intention of delivering at least partially frozen. If at least partially frozen, you can safely store in the freezer for up to 6 months for optimal quality. If the product arrives cool to the touch, but thawed, there is no need to worry! Per USDA guidelines, if meat is kept at 40 degrees (refrigerator temperature) or cooler, you can safely store it in the refrigerator for 7 days once thawed.